Ugh, I need help!

brenton
New Community Member

I made a paypal account years ago and didn't bother with it after that, anyway. I'm setting up a new account and it still saved my credit card information on the old account, I tried to locate it but I can't find it! Is there a way just to find it using my name, credit card number? - This is beginning to annoy me. That and where is the ACTIVATE NOW button?! I have my confirmation code but can't locate it. Help!

 

Thanks!

 

brenton

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1 REPLY 1

PayPal_Frank
Administrator
Administrator

Hi brenton,

 

Without knowing the email address on the old account, you wouldn't be able to locate it on the website.  This is a situation where we would need you to contact customer service.  They'll be able to locate the old account using your card number and get it closed.

 

I hope this helps! 😄

 

- Frank

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