update card info

Jramine
Contributor
Contributor

Every time I try to update my card info i get the message:

"We're sorry. We're not able to process your request right now. Please try again later."

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hi @Jramine

 

Thank you for your post.

 

I'm sorry to hear you're running into some issues while updating the card details. I would suggest you log out of everything on your computer and delete the cookies and temporary internet files through Windows Control Panels. Sometimes, our security program considers a variety of factors at each transaction/activity to keep you safe. Any activity of adding a card/bank can often be blocked or declined if we detect any unusual or suspicious activity or not safe for your account in the future. In this case, please try again after 24-48 hours later by following the steps mentioned in this link. If you still face the same issue, I'd recommend reaching out to our Customer Support by clicking on the contact option at the bottom of the page on our website. 

 

I hope this helps. 

Ayesha


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