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Reversal and Negative Balance

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Reversal and Negative Balance

Hi I had a payment reversal on a monthly subscription, attempted 25th Nov, reversal 27th Nov ... this resulted in a negative balance which has now be paid. My issue is, i had the exact same funds taken out of my bank account on 29th Nov I have now paid double for this payment, through bank account and Negative Balance paid off. Where / What do I do from here? Will those funds jut show in PayPal balance or will it be reimburse back to account?

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Volunteer Advisor

Re: Reversal and Negative Balance


@Keayla11 wrote:
Hi I had a payment reversal on a monthly subscription, attempted 25th Nov, reversal 27th Nov ... this resulted in a negative balance which has now be paid. My issue is, i had the exact same funds taken out of my bank account on 29th Nov I have now paid double for this payment, through bank account and Negative Balance paid off. Where / What do I do from here? Will those funds jut show in PayPal balance or will it be reimburse back to account?

Once both payments complete, click "Report a problem" on the payment coming out from the bank on the 29th and there should be a option to click duplicate payment as reason. Next time if this happen, just make sure your bank balance is not in the negative and have enough to cover the dishonor fee and the payment because PayPal tend to represent request for payment up to 3 times total so no need to load funds into the balance separately. PayPal don't charge fee for dishonor fee, only your bank may charge that.


Kudos are greatly appreciated. Smiley Happy
1 REPLY
Volunteer Advisor

Re: Reversal and Negative Balance


@Keayla11 wrote:
Hi I had a payment reversal on a monthly subscription, attempted 25th Nov, reversal 27th Nov ... this resulted in a negative balance which has now be paid. My issue is, i had the exact same funds taken out of my bank account on 29th Nov I have now paid double for this payment, through bank account and Negative Balance paid off. Where / What do I do from here? Will those funds jut show in PayPal balance or will it be reimburse back to account?

Once both payments complete, click "Report a problem" on the payment coming out from the bank on the 29th and there should be a option to click duplicate payment as reason. Next time if this happen, just make sure your bank balance is not in the negative and have enough to cover the dishonor fee and the payment because PayPal tend to represent request for payment up to 3 times total so no need to load funds into the balance separately. PayPal don't charge fee for dishonor fee, only your bank may charge that.


Kudos are greatly appreciated. Smiley Happy