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Removing bank from old acct

trwil777
New Community Member

Removing bank from old acct

i want to transfer my $ to my bank account. bank shown to transfer $ to i don’t have anymore. i do standard add/remove and the old bank doesn’t show in my list of payment sources..BUT when i look at where my $ is going to it’s still OLD BANK!! Customer Service said they reset “old” bank account and would now show up in list...then i should see it, remove it...ITS STILL NOT THERE! spent hours and i need my money....