cancel
Showing results for 
Search instead for 
Did you mean: 

PayPal hasn't released funds, been 2 weeks

alexh77
New Community Member

PayPal hasn't released funds, been 2 weeks

I've sold items through Depop and still haven't received my funds. I've added tracking number both on Depop and Paypal, updated order status as sent on Paypal. DELIVERY HAS BEEN CONFIRMED BY THE SHIPPING PROVIDER and yet PayPal still hasn't released the funds. The buyers have all left me positive feedback on Depop, confirming they have received it.
1 REPLY 1
kernowlass
Esteemed Advisor

Re: PayPal hasn't released funds, been 2 weeks

@alexh77 

 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.