Money on Hold More than 60 days

[imelbisnis]

Hi there,

I'm a digital marketer for more than five years, and I'm selling digital products in the marketplace.

In December 2019 I got noticed that Paypal take reserve balance on my PayPal account for some reason.

And will release the balance within 60 days. But until now the balance still on hold

Send emails to PayPal and didn't get any replay yet.

How can I solve this problem? Thank you so much.

[sharpiemarker · Accepted solution]

@imelbisnis 

https://www.paypal.com/us/smarthelp/article/what-are-reserves-faq2371

Please reach out to customer service for further assistance if your funds are supposed to be released:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[imelbisnis]

Hi, 

I have reached the customer support, send an email twice and no reply.

Could you please check my email?

Thanks so much!

[PayPal_Randy]

@imelbisnis,

I recommend contacting our customer service teams for further assistance if you're still seeing this issue on your end.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

- Randy