PayPal Community

@jasper0448,   I recommend contacting our customer service teams for further assistance with this specific issue. You can click 'Contact Us' at the bottom of any of our pages, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.   - Randy ... View more

@Traderas,   Thanks for reaching out to the Community!   You do have the ability to change the currency for your primary PayPal balance.  You can also transfer your PayPal balance to another currency.     In regards to finding additional information regarding the applicable fees charged to convert the balance, I recommend logging in to your PayPal account and clicking on the link labeled "Fees" at the bottom of the page.   - Randy ... View more

@Bukiwe,   I recommend making sure that the billing address associated with the card in question matches the address your PayPal account is registered under.  In most cases, you'll receive an error message if the information doesn't match.  If the addresses are the same, you can find additional troubleshooting tips here.   - Randy ... View more

@christine991,   You can find instructions on how to link GCash to your PayPal account here :https://www.paypal.com/ph/webapps/mpp/gcash-easy-withdrawals.   - Randy ... View more

@wallstreetwolfx,   PayPal may charge a fee to make a transfer to your bank account. If your debit card is eligible to receive withdrawals from your PayPal account, you will be provided the option to use it when you transfer funds out of your PayPal balance.  I recommend reviewing both the Fees for Transferring Balance (for personal accounts) and the Fees for Transferring Balance (for business accounts) pages to confirm if there are any applicable fees being charged to the withdrawals.     - Randy ... View more

@MrRetr0,   In order to send money from your PayPal account, there are some requirements that need to be met first.  These requirements include adding and confirming either a bank or a credit/debit card to your account.  Depending on what country your PayPal account is registered under, you might also have the option of sending money by being approved for either the PayPal Mastercard or PayPal Credit.     - Randy ... View more

@Shinegrin,   Thanks for reaching out to the Community!   When a payment is sent via the PayPal system, both the sender and the recipient will receive a unique Transaction ID. You can locate the the specific payment in the Recent Activity section of your PayPal account's Summary page.   - Randy  ... View more

@jrmiller237,   Thanks for reaching out to the Community!   You should have the ability to upload the requested documentation by visiting your PayPal account's Confirm Your Identity page.  If you're still unable to upload the document after visiting this page, I recommend contacting our customer service teams for further assistance. You can click 'Contact Us' at the bottom of any of our pages, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.   - Randy ... View more

@ParentConnect,   Thanks for reaching out to the Community!   If you're unable to confirm your charity's PayPal account, I recommend contacting our customer service teams for further assistance with setting up a nonprofit account. You can click 'Contact Us' at the bottom of any of our pages, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.   - Randy ... View more

@Rae1968,   I recommend contacting our customer service teams for further assistance with viewing transactions from up to 9 years ago. You can click 'Contact Us' at the bottom of any of our pages, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.   - Randy ... View more