Bank transfers failing?

mtoland
Contributor
Contributor

I'm trying to transfer money from my PayPal account to my bank account, and I keep getting the message "Please check your information and try again." I have checked my info, and it's fine. I see this topic has come up before, with the answer being "it's happening to everybody." Do I wait this out? What should I do? 

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@mtoland 

 

Have you withdrawn funds before?
Are you withdrawing to a bank account or debit card?
What error message are you getting?
Have you verified / confirmed your bank account?
Are the funds cleared and not pending?
Are the funds in USD?
Is the bank account in exactly the same name as your paypal account name?






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mtoland
Contributor
Contributor

Have you withdrawn funds before?

 

***Once, a long time ago. 


Are you withdrawing to a bank account or debit card?

 

***Was trying to do it to my bank account. 


What error message are you getting?

 

***"Please check your information and try again." 


Have you verified / confirmed your bank account?

 

***Yes, the first time I got the message.


Are the funds cleared and not pending?

 

***It said "available" under the amount. 


Are the funds in USD?

 

***Yes.


Is the bank account in exactly the same name as your paypal account name?

 

***That's a good question, actually. I'll check on that. 

 

***In the meantime, I was able to transfer the funds to my debit card. 

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mtoland
Contributor
Contributor

I use my middle initial on my bank account and don't on my PayPal account. Surely that's not enough to make a transfer fail. It's the only difference. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@mtoland 

 

'May' do, best ask customer services for confirmation on that one.


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Rick6290
New Community Member
You have to type out how much you want to transfer. This is really not clear initially and the error message doesn't help.
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