help - why have my funds all been put on hold

[sellermw]

Does anyone know why Paypal might have decided to put a hold on all my funds today ? I have been selling on and off on Ebay for 19 years (consistently now for the last couple of years), I haven't had any returns or Paypal/Ebay disputes recently, and have 100% feedback.

Today Paypal send me an email telling me all my funds are on hold due to issues but due to Covid 19 I cannot call them (I have tried their live chat function which says there are 'hours' wait (which I will do).

It says

Funds Now is no longer available on your account. This may be due to changes in your account, selling activity or potential fraud concerns.

I have taken down most of my listings as I don't want to be risking going to the post office but I can often go weeks without anything selling anyway so there shouldn't be a change in my selling activity.

Any ideas what might have happened, and how I can access the funds I was saving up in my paypal ?

thanks

[sellermw]

Does anyone know why Paypal might have decided to put a hold on all my funds today ? I have been selling on and off on Ebay for 19 years (consistently now for the last couple of years), I haven't had any returns or Paypal/Ebay disputes recently, and have 100% feedback.

Today Paypal send me an email telling me all my funds are on hold due to issues but due to Covid 19 I cannot call them (I have tried their live chat function which says there are 'hours' wait (which I will do).

It says

Funds Now is no longer available on your account. This may be due to changes in your account, selling activity or potential fraud concerns.

I have taken down most of my listings as I don't want to be risking going to the post office but I can often go weeks without anything selling anyway so there shouldn't be a change in my selling activity.

Any ideas what might have happened, and how I can access the funds I was saving up in my paypal ?

thanks

[KweenofKlutter]

My account also received this notification. I just got off the phone with Paypal Customer Service (her name was Beth) and she told me that Paypal decided to do a review of 10,000 (roughly) accounts and determined from our selling on eBay we were no longer eligible for the funds now program. We can reapply but likely will not be approved for awhile. She told me to read the "learn more" link that was in that email to see what the reasons were that I could have been taken off the program but she was absolutely NO help in specifics. I have also been selling on eBay for over 15 years, same Paypal account, nothing high priced....just your average Joe. So stupid. 

She said that the "Funds Now" program is basically a front. Paypal receives the money from the buyer and holds it but they front us the money instead. But now without that program they will hold our funds from a buyer for 3-5 business days before releasing them to our Paypal accounts. 

[sellermw]

I cannot believe the disgusting way paypal are doing this. The phone lines are closed in the UK but on livechat they told me it was due to coronavirus - not sure how they have worked this out (I have sold a couple of things in the last few weeks - no more or less than usual, and I don't meet any of the criteria on the link sent with the email).

They said I might be able to appeal it but they are not sure. Interesting that out of the milllions of accounts they have they pick 2 long term accounts which are in good standing  - wonder if all the 10k 'selected' accounts were like this.

Very very strange and also annoying as I wanted to take a break from selling after 19 years (but now feel like I will be back to new seller status if I do).

thanks for your information