Severe customer support issues?

RobMurph515
New Community Member
So I'm having an issue with 1) transferring money from PayPal to my bank account. It won't let me do the free option. Only the paid option. And 2) when I go to use the app, as I log in it redirects me to the web page and says "Sorry, we can't verify that it's you". In my attempts to have this resolved I've called the customer support phone line and have been hung up on twice by operators, wasting over an hour of my time, and I attempted to email customer support only to receive an automated reply that told me to use the email attached to my account (I was using that email) So like.. can anyone help? I'm on the verge of pulling my hair out.
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1 REPLY 1

PayPal_Tricia
PayPal Employee
PayPal Employee

Hi @RobMurph515

 

I'm sorry to hear of the negative experience. 

 

Are you receiving an error when trying to transfer to your bank? If yes, what error are you receiving? Have you transferred to this bank in the past? 


Thanks, 
PayPal_Tricia

 

 

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