Removed transaction in PayPal but not removed in bank account
Celestineetania
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Posted on
Nov-15-2020
12:37 AM
I made a transaction in Wish last 2 months and I refunded the transaction directly. I got the email from PayPal that my money was deducted, but because the time between the transaction and refund was to close, PayPal removed the transaction instead of refunding it. My money was deducted from the bank account, but the transaction was still there, it is not removed from my bank account, nor refunded. I cannot open dispute about the transaction because it has been removed. Can you please help how can I get my money back in my bank account? Thanks
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kernowlass
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Nov-16-2020
05:00 AM
When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.
Advice is voluntary.
Kudos / Solution appreciated.

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