Payment on hold.

prettysakura4
New Community Member

I have a money on hold. It was sent to me as a payment as a transcriber. I already entered the shipping information and I received a message "You have successfully updated shipment information. You’ll get your money within 1 day of delivery.". It has been already past 24 hours but the on hold amount does not still reflect on my balance. What happened?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@prettysakura4 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale OR no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner ie 7 days after the buyer verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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