Payment issue

[cena2]

I sold an item about 3 weeks ago and shipped it and on the app I used (depop) it shows that the buyer had purchased the item but I still haven’t received payment on PayPal I’ve contacted the app but I think it’s a problem with paypal

[kernowlass]

@cena2 

You said the buyer purchased but did they actually pay?

You should never send anything until the funds are showing in your paypal account balance.