My niece needed money, so I sent $5000 from my bank to my PayPal account. PayPal didn't send me any red flags about this, and it took 5 business days to do this. At no time did I get any message from them, asking what I was doing, telling me that there would be problems. Today, the money appeared as a balance in my PayPal account. When I tried to send it my niece, I kept getting "blocked" messages, telling me to contact customer services. I tried sending her $1000 and $100, nothing worked. Security had me reset my password, confirm that I was the one using the computer, add my cell phone, confirm multiple times that I'm not a robot, etc. Security didn't tell me that there was a problem. I sat on hold for 45 minutes to talk to a person who barely spoke English (and whom I had to repeatedly tell to slow down while talking so I could understand him) and who told me that Security has blocked my account from sending any money "due to a spike in my activity (the deposit)". When I asked why, the man could not tell me, as he said that his computer didn't say. He stated that he could see my PayPal activity and I have frequently used this service to send money, but never this much money, so it is blocked!!!! He did state that I could send the money back to my checking account and advised me to use another method to send my niece the money (if they had told me that when I started the movement of the money last week, I would have sent her a check then and she would have had it by now). So, when they don't want to resolve the problem, their customer service tells me to "go somewhere else". I'm now going to spread the word that PayPal sucks and should not be used for what they say their purpose is, to send money...….Terrible service, terrible customer service, and terrible security.
