PayPal saying I need shipment/tracking information when my company provides services only

[MCompton]

Under "Activity" "Transactions," when I'm looking at all my invoices and transfers, I notice some of the Actions in the far right column say: print shipping label and add tracking. My business sells services (intangible goods). I don't know how these actions are created. Does anyone know?

[sharpiemarker · Accepted solution]

@MCompton 

Click “Add tracking info” button to update order status to “Order Processed”. Afterwards, you may ask buyer to confirm receipt. The option for your customers to do so will be available after 48 hrs from order status update:

How do I confirm receipt of an item?