Hi @dcorrie58,
Thank you for your post. I'm sorry to hear that you're unable to transfer funds to or from your bank account. If you're being prompted to add a bank account, it means that the one that's in your wallet is declined for the purposes of that transfer. This can happen for various reasons. If the issue persists, please reach out to customer service to allow a representative to look into what's happening and do some troubleshooting.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
Contact by phone may be the best for real-time discussion.
I hope this helps!
Olivia
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