Hello @OP4C77L1,
Thank you for your post and welcome to our Community Help Forum!
I am sorry to know that you're unable to transfer funds. Have you checked your resolution center to see if there you've received any notification regarding your account status? If you've received anything as such kindly request you to update the details and complete the process. If not, kindly try to withdraw funds later. If you're still facing the same issue, kindly request you to reach out to our customer support team through the available contact options on our website.
I hope this helps.
Ayesha
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