NEW and payment is on HOLD after 10 days.

TooN13
New Community Member

hi, i am new to paypal and had it set up through streaming on mixer. i recently set up donations and got sent some. 1 payment went through at £10.00, recieved that fine. albiet a few quid short! then another payment of £60.00 was donated, and its been 10 days with this payment still on hold. is this normal procedure or is there something is should be doing to recieve it straight away that ive not done? any help is greatley appreciated as this is holding up my streaming...

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PayPal_JonK
Moderator
Moderator

Hello @TooN13,

 

I'm sorry to hear a recent payment is still on hold. If your payment is on hold or not available right away, we’ll normally notify you via email with information on why it's placed and how to get it released. You may find these Help Center articles useful: 

 

Why is my payment on hold or unavailable?

How can I release my payment(s) on hold?

 

I hope that helps!

 

 - Jon K


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