Money sender occuring error Recipient does not accept this currency Choose another currency USD-PHP
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Hi @FriedSiken,
Thank you for your post and welcome to our Community Help Forum!
I am sorry about your issue. If you receive a payment in a currency you don’t hold, the payment will show as Unclaimed. You will see options to Accept or Refuse the payment.
To accept or refuse a payment in another currency:
- Go to Activity.
- Choose to Accept or Refuse.
- Click Submit.
If you choose to Accept you have the following options:
- Accept the payment and convert it to your primary currency
- Accept the payment and open a new balance in that currency
- Refuse the payment and return it to the sender.
If you choose to accept the payment and convert it to your primary balance, the currency conversion will be completed at a retail foreign exchange rate, which is adjusted regularly based on market conditions and may differ from the rates that you may see in the media. This rate includes a small conversion fee.
I hope this helps.
Cristina
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