Money on hold

[Rob2103]

I'm new to using PayPal as a payment option when selling and therefore, payments I receive are put on hold, until 24 hours after delivery made I have sent a few items now with tracking and have received the money 24 hours after delivery. But I have one payment on my account that has been on hold for several days, i added tracking info, the item shows as delivered. PayPal asked me to contact the buyer and ask them to mark it as received which I have, unfortunately it seems the buyer can't be bothered to mark the item as received and now I am left without cleared funds for an item I have sent. How do I resolve this as quickly as possible? Thanks

[sharpiemarker]

@Rob2103 

Either call back customer service and have them manually confirm delivery and release funds in 24 hours or wait the 21 days for PayPal to release the funds.

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal