Inability to withdraw to my prepaid card

[Kikana]

For the past three days,I've been having the issue to withdraw my funds to my prepaid card,it keeps saying" sorry but we need more information please contact customer service for assistance..I've written a mail to the customer care but hasn't gotten any reply

[PayPal_paula]

Hi @Kikana and welcome, 

If you are getting a message saying "We need some more information" then it sounds like there is a limitation on your account. This may be why you are unable to withdraw your funds. Please go to the Resolution centre on your account to see if there are any open issues there. If there is a limitation on your account you will see a list of steps that you need to complete before your account can be returned to normal. 

I hope this helps and thanks for your post, 

Paula 

[Kikana]

There is no open issue there... I just checked that now

[PayPal_Olivia]

Hi @Kikana,

I'm sorry to hear that you had not received a reply from customer service at the time of your post. Have you heard back yet? If not, you may wish to try a different avenue of contact in case the email was misunderstood.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this can be resolved swiftly!

Olivia