Hold even when 21 days passed and product delivered

[mmmaya]

Hi. Funds I have received for product are still on hold even after 21 days and the tracking of product says product is delivered. Status on PayPal is 'Shipped' it did not update to delivered. How long do I have to wait for my funds to be released? Why is it taking so long?

[PayPal_Ayesha]

Hello @mmmaya,

Thank you for posting.

I know you're concerned about the fund's availability. Typically, whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and secure environment. If you want to avail the funds on your PayPal account, please check this article to know how to have your funds released sooner. For account-specific questions, I'd recommend reaching out to our Customer Support by clicking on the help and contact option at the bottom of the page on our website. 

I hope this helps,

Ayesha