Depop payment on hold

[Ioanna728]

Hi, I've made a couple of sales through depop, but all the payments are set as hold. I have checked everything. My paypal account is verified, my email is correct and verified, I have also added the tracking number , but even though the product is delivered, it doesn't update on paypal.. Do you have any suggestions? 

[AAbdullaheef]

pay pal

[kernowlass · Accepted solution]

@Ioanna728 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Anonymous_User]

i received a payment 289.80,but i didn't have any purchased. what I have to do?