Hi @Kezatthedez!
If you are unable to access the account or reset the password, then you will need to contact our customer support directly so they can either assist you back into the account or close it if you already have a new account that you are actively using. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
Michelle
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