Credit card issues

Murray05ben
New Community Member

Hey, i have recently closed my old PayPal account as i am using a new one but when i try to add my credit card it tells me it is linked to another account ( the account i closed )

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Murray05ben 

 

The idea is that you remove any linked bank accounts / cards + cancel any subscriptions etc before you close an account.

If you didn't then you may need to contact customer services and see if they can unlink it from your old account for you.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Murray05ben 

 

The idea is that you remove any linked bank accounts / cards + cancel any subscriptions etc before you close an account.

If you didn't then you may need to contact customer services and see if they can unlink it from your old account for you.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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