Claiming a transaction that was made on my Shopify website before my Paypal account was connected.

[Geoffrey13]

Hello, 

I have an issue. The first customer on my webshop paid through Paypall express. After the payment Shopify notified me to setup a Paypall account. So I did. But now I can't seem to find the payment. How do the transaction in my new Paypall business account. 

Thank you for helping me! 
Geoffrey 

[sharpiemarker]

@Geoffrey13 

Did you register for a PayPal account under the same email address you set up your Shopify account with? If not, add and confirm that email address to claim the payment.

[Geoffrey13]

I used my general e-mail adress that is used for my webshop too. And now both are connected. Yet I don't know how I can get that payment. My acount says 0 euro. 

[sharpiemarker]

@Geoffrey13 

Visit this page to properly set up your PayPal account:

https://help.shopify.com/en/manual/payments/paypal/set-up-paypal

Please contact customer service for further assistance:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Note: Due to Covid-19, PayPal staff has been reduced so response times will be longer.

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal