Hello,
REACHING SUPPORT IS A PAIN
I am trying to reach to our Business Account support.
- There is no phone line for Thailand. So I have to call customer support service, then wait for operator to switch me to Business Department.
- Business Department rarely answer call, so I have to wait 5-15 minutes on-line, then I drop it and call again.
- Customer support service offers Call Back from Business Department. Asked for it yesterday morning, no one called back till today's evening.
MONEY ON HOLD WAS NOT RELEASED AS PROMISED
- We never had any issues with our account still one day there was a big transaction for which we showed all papers and it was cleared.
- Still support asked to block a part of this amount and release it within 2-3 months.
- After 3 months the money are still on hold.
- Reached support though the pain (described above) I was informed that money will be released on March, 21
- Today is April, 4th...
- "One team moved our case to other team, they will try to solve it within 3 working days..."
I really appreciate PayPal for the services and possibility to get online payments for our hotels, but because of such difficulties we are moving payment to Online Banking. I understand that our average monthly 20-30k USD turnover is probably nothing for the company. But anyway I wanted to describe the reason with a hope on improvements.
Thank you for your time and attention for this issue.
Kind regards.
