A payment still on hold

MLadams2
New Community Member

This hold of my payment, which is for rent of my apartment isn't helping either me or my tenant. I'm a paypal member in good standing and this is abuse in my opinion. No one complained and service was rendered 3 weeks before they'll release the money. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MLadams2 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If they confirm this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always available or guaranteed. 
If not then sadly its 21 days.

 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297


 


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Kudos / Solution appreciated.
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