How to buy goods on EBAY & keep the items for free !! Edit March 8, 2014 1 0 This is your own Guide Report Share: How to buy goods on EBAY & keep the items for free, and as a bonus get your money back and have PAYPAL charge you fees for getting legally robbed on their service portal!!! IT IS CALLED A CHARGEBACK A charge back occurs when a buyer asks their credit card company to remove a charge from their credit card statement. The credit card company then ask the buyer why they are disputing the charge. The common reasons for reversals / chargebacks are: a credit card number is stolen and used fraudulently a buyer makes a purchase, but believes the seller failed to fulfull their side of the agreement (i.e. did not ship the item; ship an item that was very far from the sellers description; the item was damaged when it was received). I have been using Eay and Paypal for 10+ years. I have 700 plus transactions with 1 bad feedback. I mostly have had no problems. Then at the end of October 2013, I sold 12 Polycom IP Phones on Ebay. Sale was successful all customer were happy. One buyer, bought and paid for 2 of those phones. I collected the money and it was a happy day. **removed**, purchased the 2 iP Phones from me. Total paid to me was $165. Months passed and he contacted me with technical problems. I tried to help and after numerous emails I offered to sell the phones again and refund his money. He agreed and then I waited for him to return the phones. After weeks passed he emailed me and said to never mind all was OK. Then I found out that PAYPAL took the sales proceeds back from my PAYPAL Account. I protested and called EBAY who verified that the buyer tried to dispute the sales transaction. EBAY sided with me and denied the buyers claims, and then I thought the case to be closed. LESSON #1 - NEVER LEAVE ANY MONEY IN YOUR PAYPAL ACCOUNT OR TO HAVE ANY BANK ACCOUNT TIED TO PAYPAL. JUST USE A CHASE CREDIT CREDIT AS THEY ARE CONSUMER ADVOCATES. See reviews here as to what other card experiences exist on Paypal. **removed** who knew this Lesson #1, called his credit card company and claimed that he was defrauded by Ebay/Paypal. His fine credit card company then gave him a credit for $165. Which caused Paypal to reach into my bank account and take $165 back from me. In addition, Paypal did not only steal the monies from my account, they charged a $25 fee for the whole indignation. LESSON #2 - ALWAYS CHECK THE SNEAKY WEASLES AND WHAT THEY DO WITH EXTRA FEES. THEY CHARGED ME A FEE FOR THE BUYER STEALING THE GOODS AND GETTING HIS MONEY BACK. When I called Ebay they knew nothing, saw nothing, heard nothing, and that I never filed a claim then sorry not our problem. I said that I had no problems until Paypal took the money. And they said sorry I hear nothing & know nothing. Well that Ebay owns Paypal and that they knew this Abbo guy essentially stole the goods and kept both the goods and money is hard to comprehend. LESSON # 3 - Always contact EBAY on any trivial question or first hint that the buyer is having a problem. Open a case and make sure you document the whole process even if there is not a real problem. I can't say if this would have helped but I was told by Ebay it MIGHT HAVE MADE A BIG DIFFERENCE. I hate paper work but seller beware keep on top of any minor question/dispute that can accelerate to a reversal of charges. I am sure this raises costs at Ebay but so be it to safeguard yourself. Finally the support and customer service bots employed at Paypal. WOW what I can say about them. Not one of them was in America. Not one of them deviated from a written script. And all of them were telling me whatever they could as long as they mentioned it was not their fault, they had no control over the process, they had no complicity in the mess, and they had no way to financially stand by their services, and that they are fighting mad this occurred. Well this proves my title point that if you want to double your money do what this **removed** guy did, get their money back and then keep the goods. How does a 50 billion dollar enterprise like Ebay /Paypal not have any means to keep a 10 year veteran of their services happy. I since have began to buy the bulk of my goods from Amazon which has so far been a great experience and their customer support is in America. And I am beginning to sell items on their service portal. SO I cannot make Ebay Paypal do what is right so I can only switch to alternative service portals to fulfill my high demand to sell and buy goods. To close I have been out the money since October/Nov 2013. They claim that this process can take up to 4 months while Paypal fights fight fights for my money that was clearly stolen. Over 3 weeks ago I called Paypal and escalated the call to a supervisor, I was told that **removed** claimed he returned the goods to me but had a problem with verifying this with a return receipt or tracking number. Paypal Supervisor said that this meant that I would within 5 business days get a resolution of this. And probably win the case. LESSON #4 PAYPAL SUPERVISORS ARE FULL OF CRAP - I called since and got a manager who said that was not the case. SO AS I DO... RECORD ALL YOUR CONVERSATIONS WITH EBAY/PAYPAL. If you have a brother in law who is a lawyer you will need to have all the evidence you need to pursue legal action. Check your local laws on recording calls. SUMMARY Send all your parcels by recorded delivery or Signed ...its the only way you can defend yourself and prove a parcel was delivered...otherwise you are open to credit card fraud by buyers using the chargeback facility. Keep all your records of the recorded delivery. Keep all photos of items for up to 6 months (period that a chargeback can be made) As soon as paypal inform you of the CB, immediately gather the information and send it. Use their special fax facility, and add extra evidence by using their special upload links. Be clear, concise and ensure you give as much evidence as possible....even links to any +feedback or emails from buyers I have done all these things as I have listed and I still have been cleverly beat out of $165 and that the buyer has kept the goods is highway robbery. It is very disappointing this can be legal and the guy is getting away with it. So beware of this legal scheme of being robber on EBAY & PAYPAL. But you have to admit the ability of PAYAL to get away with this whole process and then charge you $25 FEE for the pleasure of being rammed is beyond the pale...Wall Street right here on Ebay.
