Whew- am relieved after total frustration to see in writing another's mentioning of this very topic. Unfortunately, there is no customer service, which directly gives assistance for this problem - "Incorrect Transaction Fee" for customer's transaction. I've been a PayPal member for several years and never encountered the 3% transaction fee problem until recently. I noticed the fee on my bank statement under the definition of "International Transaction Fee" for a small transaction I made inside of the US.
First, I checked with my bank who informed me that the fee wasn't theirs but PayPal's. Thus, I contacted PayPal who informed me that their investigation showed that no such transaction fee was never charged and suggested I contact my bank about the fee. Consequently, I do see the 3% fee on my bank statement for a "International Transaction Fee" showing it made by PayPal but the catch is, the fee isn't showing in my Paypal's transaction activity for that same transaction.
Thus, I'm confused, disappointed and now hold serious reservations about using PayPal for future transactions.
