Canadian customers ordering expecting free shipping

allwatchparts
New Community Member

 Paypal Canada is passing out promotion codes for free shipping with select retailers, but we never agreed to provide any free shipping to Canada with paypal.

 

 

Here's a link for reference

urbanebloc.com

 

 

Now there are customers making orders demanding free shipping.

Even if we cancel their orders we will have to pay Paypal the non-refundable transaction fee.

 

I would like to keep accepting paypal on my site, but not if it means angering customers and having to pay fees for nothing or keep promises we didn't make.

 

 

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1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

Not sure who at PayPal you should direct your concerns to but, you certainly have a valid point.

 

Perhaps you can get a point of contact thru the corporate office.

 

Paypal USA Corporate Office Headquarters

2211 North First Street
San Jose, CA 95131
Corporate Phone Number: 1-402-935-2258
Fax Number: 1-650-251-1101
Email Address: info @ paypal.com

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