Canadian customers ordering expecting free shipping
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Paypal Canada is passing out promotion codes for free shipping with select retailers, but we never agreed to provide any free shipping to Canada with paypal.
Here's a link for reference
urbanebloc.com
Now there are customers making orders demanding free shipping.
Even if we cancel their orders we will have to pay Paypal the non-refundable transaction fee.
I would like to keep accepting paypal on my site, but not if it means angering customers and having to pay fees for nothing or keep promises we didn't make.
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Not sure who at PayPal you should direct your concerns to but, you certainly have a valid point.
Perhaps you can get a point of contact thru the corporate office.
Paypal USA Corporate Office Headquarters
2211 North First Street
San Jose, CA 95131
Corporate Phone Number: 1-402-935-2258
Fax Number: 1-650-251-1101
Email Address: info @ paypal.com

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