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Trouble logging in

SOLVED
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Contributor

Trouble logging in

So, I am just logging in to my paypal account and then after clicking the login button, it proceeds with the security check thing with google's captcha. And after that, it just redirects me in the login activity with the red error message: "We're having some trouble processing your request right now. Please try again shortly, and if persist let us know." I can however login to my laptop and PayPal's website but not on my android app. Hoping to get an immediate response, thanks! Also, I have already sent an email to PayPal customer support but yeah, I'm posting it here too!

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Re: Trouble logging in

Hello, gcmagdaleno!

 

Thanks for taking the time to post your message here in the Community. There was an issue recently with logins through the Mobile App, but it should be resolved by now. If you're still running into a problem, please call Customer Service (log on to your PayPal account through the website using a computer or laptop, click Contact at the bottom of the page and click Call Us to see the phone number for the Center in your region and to get a passcode), or send us a Private Message through Facebook Messenger (https://www.facebook.com/paypal) or a Direct Message through Twitter (@AskPayPal).

 

Thanks for your patience during this time!

 

Sincerely,

 

Michael

PayPal_Michael

View solution in original post

8 REPLIES 8
Highlighted
Moderator

Re: Trouble logging in

Hello, gcmagdaleno!

 

Thanks for taking the time to post your message here in the Community. There was an issue recently with logins through the Mobile App, but it should be resolved by now. If you're still running into a problem, please call Customer Service (log on to your PayPal account through the website using a computer or laptop, click Contact at the bottom of the page and click Call Us to see the phone number for the Center in your region and to get a passcode), or send us a Private Message through Facebook Messenger (https://www.facebook.com/paypal) or a Direct Message through Twitter (@AskPayPal).

 

Thanks for your patience during this time!

 

Sincerely,

 

Michael

PayPal_Michael

View solution in original post

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Contributor

Re: Trouble logging in

Thank you! I am now logged in 😃
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Contributor

Re: Trouble logging in

I want to loggin on my account I can not you can help me please
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New Community Member

Re: Trouble logging in

Hello, good day! Could you please help on how to log in my other paypal account in Philippines? I have a trouble of logging in on my other paypal account because my philippine number is no longer working here in Saudi arabia. I have a funds there. Still, I can't log in because I can not received the one time code anymore sent to my philippine number which is <removed>. Thank you.

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New Community Member

Re: Trouble logging in

After fill in the password, paypal pops up a security check, complete the captcha but it happens every time I log in and the captcha images, after I reply, are displayed again and again. That really annoys me. Other problems, every time I confirm mt phone number, paypal says they have sent the cide, but the fact is the code never arrives. It happens again and again. This is ridiculous.
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Member

Re: Trouble logging in

Mine says to call and verify my information, which I have done (prob took about an hour of my time) and it still doesn't work on ios.  Logging into the website from a pc works just fine.  I've updated security stuff, I always do the captca images correctly, 2 step authentication codes come in correctly, still it says to call, and when I did call they were not able to fix it.

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New Community Member

Re: Trouble logging in

I have The same problem but when I go to the reset button I go back as try again and it works
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New Community Member

Re: Trouble logging in

Hello, good day! Could you please help on how to log in my other paypal account in Philippines? I have a trouble of logging in on my other paypal account because my philippine number is no longer working here in Saudi arabia. I have a funds there. I can't log in because I can not received the one time code anymore sent to my philippine number which is <removed>. Thank you.