Problem with login and can't contact customer service

paulorcrs
New Community Member

Hello, i am trying to login but get the msg " Sorry, we can't log you in. If you think there's a problem with your account, contact us  and we'll help resolve it." Then i follow the link and goes to help pages. I choose 

Common Issues

Password and account access
Resets, unlock account, unknown charges

 

and login problems

 I try the call service and i get the login page that i can't use because i cannot login duh!

What can i do?

Thank you!

( i am using another account)

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2 REPLIES 2

ramberroya
PayPal Employee
PayPal Employee
Hi, Due to the coronavirus (COVID-19) emergency, our phone lines are currently closed. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. Thank you for your patience. https://www.paypal.com/ph/smarthelp/article/i-forgot-my-paypal-password.-how-do-i-reset-it-faq1933?a Please click the link and you will be guided how to reset your password to gain access into your paypal account. Thank you.
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Ces2216
PayPal Employee
PayPal Employee

Hi @paulorcrs

 

We sincerely apologize for what you have to experience. Since our telephone lines are closed due to Covid-19, please refer to the link attached :

https://www.paypal.com/us/smarthelp/article/what-can-i-do-if-i-can't-i-log-in-faq1935 

 

Since we only have limited customer service on the phone due COVID-19, you can maximize our Chat Support on the Contact Us option of any PayPal Page.

Click on the words "Help / Contact" at the bottom of paypal pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter

Hope this could help.
Thank you and stay safe

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