Messaging Stuck

[cube1us]

A few of days ago I started a conversation in PayPal Assistant.  I left it active, waiting for a response from PayPal.  Then I got a response, but if I try to look at messages I see a message flash up, but then it gets replaced with a message that says "Our apologies, but messages are currently unavailable.

Please close this window and select another contact option."  It has been stuck like this for at LEAST two days.

[kernowlass]

@cube1us 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[cube1us]

First of all, it is now "unstuck" - I can see their last reply.  Unfortunately, I can't reply to their reply anymore. I think they had a code bug (sure looked that way - I spent 36 years in IT, many developing code).  Seriously, if they want to be a fin-tech "force" they have to do a MUCH better job of communicating and responding to customer suggestions and issues.

In reference to the numbered questions in your response. 

1) Since I was just trying to report a usability issue in the first place, it isn't worth my time to call them.

2) Same answer as #1 - not about to try and try and try.

3) That was what I did originally, and while it was "stuck" I could not even create a new message.

4) I contacted them via Facebook Messenger.  They were hopeless - it was like they never read my messages with any care (they were pretty complete), and didn't read the whole thread before asking another question - it was like going around in circles.

The usability issue was that when I tried to use a different credit card for a ONE TIME purchase, it fell back and used my default card anyway - I missed out on some credit card bonuses as a result.  I have given up trying to contact them about it anymore.  They aren't worth my time.