Cell phone
Shannon53
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Posted on
Aug-23-2019
06:30 PM
I need to use new cell number but wants verification to change using old number on file I dont have
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Login and Password
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PayPal_Donna
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Aug-27-2019
05:27 AM
Hello Shannon53,
Welcome to the PayPal community and thank you for your post.
As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.
-Donna
Looloo7
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Sep-28-2020
10:15 AM
@PayPal_Donna, I was told I'd have to create a whole new account bc I no longer have access to my old cell number. Why can't I verify my identity via my email or answer verification questions in order to salvage my long-standing account? This is very disappointing and displays a level of incompetence. PayPal is a enormous company. You're telling me bc of a simple cell phone # change, there's nothing PayPal can do to help me regain access to my account? P. S. I'm sending this using a new account I was forced to create.
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