I am being told to reset my password on my personal account, but the primary email is the wrong one and no longer valid. How do I fix this so I can get into my account?
Hi, Hope everthing is doing well. I understand your concern and thank you for contacting community forum. To gain access your account you have to enter your primary email adderess and need to make sure you have access to it. You can click the link in order to reset your password. If you can no longer access the primary email, you may consider creating a brand new paypal account using a different email address. Please click the link how to reset password. https://www.paypal.com/ph/smarthelp/article/i-forgot-my-paypal-password.-how-do-i-reset-it-faq1933?a... Hope this will help resolve the issue. Thank you
Even if I do create a new account, what happens to the credit that I have existing on the old account? Creating a new account is not an acceptable work around for me.
