stevens707
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Posted on
Apr-10-2020
12:15 PM
how can I recover my account, I set up the 2 step verification and I lost my authentication app, everytime I try to recover my account it says "sorry we couldn't confirm it's you."
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![PayPal Employee PayPal Employee](https://www.paypalobjects.com/webstatic/icon/pp32.png)
PayPal Employee
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Apr-10-2020
01:27 PM
Hi. We sincerely apologize for the inconvenience. Kindly try to do it using a desktop with a different web browser such as Google Chrome or internet explorer. If the same issue persists, try again after 24-48 hrs. Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options. Hope this helps. Stay safe
1 REPLY 1
![PayPal Employee PayPal Employee](https://www.paypalobjects.com/webstatic/icon/pp32.png)
PayPal Employee
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Apr-10-2020
01:27 PM
Hi. We sincerely apologize for the inconvenience. Kindly try to do it using a desktop with a different web browser such as Google Chrome or internet explorer. If the same issue persists, try again after 24-48 hrs. Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options. Hope this helps. Stay safe
![](/skins/images/F3BD1167196C27235DABFB9EF1A706FA/responsive_peak/images/icon_anonymous_message.png)
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