Problem trying to log in

Isyl
New Community Member

Hello community!

 

I am trying to login to my old Paypal account.

 

I was able to reset my password through my old e-mail address, however it requires me 2step Authentication by either sending me a SMS or phone call.

The problem is that I have changed my phone number long ago and no longer have access to it. And it seems like I cannot do anything without providing the code sent by SMS which I CANNOT RECEIVE, not even making a ticket !!!

 

I have tried calling the support center but all I get is automatic robot replies, so tired of this.

 

What to do ?!? 

 

Any help is greatly appreciated. Thanks.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Isyl 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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