I had an old phone number with Paypal when I first signed up, but then I stopped using that number and the number is no long accessible. I then tried adding my new number and removing the number, but removing the old number required a VERIFICATION CODE SEND TO THE OLD NUMBER! The customer service people informed me that the only way to remove my number, instead of having Paypal remove it for me, would be to have me close my account - in which case I find ridiculous. But since there was no other way, since all operations still go through the old number, so my Paypal was basically useless anyway. I tried closing the account, but then Paypal requires to have my OLD NUMBER RECEIVE A VERIFICATION CODE so they could verify my identity. So in this counterintuitive situation, I got thrown back and forth between the call agents and the messaging agents, who have been incredibly patient with me, but they could not figure out a solution either.
So now, I'm stuck in this awkward dilemma of trying to remove my number, cannot; trying to close my account, cannot either because it all goes back to my phone number.
Paypal, this is systematic. Please fix this.
