Im trying to log in with the new 2 step security but I’ve changed my phone number. The only options are for them to send a text or ring me but they only have my old number which isn’t in use anymore. How do I change my number when I can’t log in?
I have the same problem. It seems really odd that they didn't put in an alternative way to authenticate given it is obvious some people will have out of date numbers.
The only hope I have had in contacting Paypal to resolve the issue is through Facebook. If you message them on their Facebook page, an agent responds after a day or so. Then, after a few exchanges which take a few days to get through, they refer your problem to a specialist that as if a week ago, still hasen't emailed me. Btw, they normally don't understand the problem the first time but it might be worth being really clear on your issue to avoid having to message and wait a few more times after you send the initial messag.
