I requested to change our account name for nearly 6 weeks or more. I submitted everything Paypal asked me for and called more than 6 times. Every time, the representatives told me to wait for 3-5 days or 2-3 weeks (Yes, I did not get an exact processing time. Paypal changed answers every time). I waited and waited and today I called in again, and the representative told me those requests were never forwarded to the compliance team. That means the previous 5 representatives ALL LIED TO ME. I also tried to email you, but your email service is not available.
At this point, PayPal seems to be a fraud that withholds other people's money and doesn't intend to be responsible at all. This money is for a not-for-profit event next week. Now, we can't use any of the event funds.
I want to ask the community if anyone had experience dealing with this type of situation. I would like to find out what really happened in the previous five phone calls, but Paypal is telling me they will escalate the issue but I can't be sure. Also, how do I know that the request was actually submitted this time (because the previous five phone calls all told me that the name change request is processing)? Finally, how long exactly does it take to change the name for the account after submitting everything? I've waited for more than a month and Paypal is not offering any way to track.
