My account has been changed to Business, why?
SA-23
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Posted on
May-11-2020
04:44 PM
Since the redesign happened, my account has been changed to Business from Personal. Why is this? Does it automatically change your account type if you reach a certain amount of payments received? I have made a couple of sales on Ebay, is that the reason why? If not, how do I downgrade back to a personal account? I don't want a business account as I am not a business.
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sharpiemarker
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May-11-2020
04:50 PM
It shouldn't upgrade you automatically to business account so that is strange.
To downgrade, must contact customer service though:
- Log on.
- Click HELP at the top menu.
- Scroll down and click CONTACT US.
- Scroll down to click MESSAGE US or other contact options such as live chat.
Or contacting via social media:
Facebook (Worldwide): https://www.facebook.com/paypal
Twitter (Worldwide): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂

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