Logging to my account issue

[AnderrA]

Dear community,

I need your support!

Yesterday I tried to login on my Business PayPal account, after successful email and password submission, the PayPal asked me to confirm with another step, a code they sent me to my mobile phone, unfortunately I didn't receive the code, I tried many times but the same issue appeared. After many time of attempting, the PayPal blocked the account and now I see this message: "Sorry, we couldn’t confirm it’s you", even that the username and password is correct. 

Is there any option to skip this issue and to change phone number or get the confirmation code in email.

Already I'm logged in on my PayPal business app on my phone and it's working well, but the app is very limited on the functions that supports, and I need to access PayPal via web to configure payments for my shop.

Thanks to any one who can support me in this issue.

Regards,

Muhamet

Please, @kernowlass if you can support me, I would be very thankfully to you 😄

[kernowlass]

@AnderrA 

As you have not added your country to your community profile or said in your post then we can't help (Paypal varies a lot country to country).

[AnderrA]

Thank you for your reply @kernowlass, my country is Albania, I'll update it now on my profile.

Currently, Paypal accepts my email and password, but on the second step of  Authentication, they require me to select the phone number and send me a code on my phone. The problem is I'm not accepting the code. How can I change my phone number on PayPal or is there any option to get the code in the email and to access my profile to change the phone. Otherwise, I'm blocked because of the phone number, even that email and password are correct and accepted from PayPal.

Again, thank you for your support.

Regards