Issue with Phone Number when Updating Bank Info

[jameskight]

Recently set up new bank account and phone number.  New number is showing in account information, but when I go to update bank account info, it wants to send a security text to my old phone number even though it is no longer listed in me account information.  Help!

[sharpiemarker]

@jameskight 

Make sure you've confirmed your new number properly:

https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-mobile-number-faq3044

If that's not the issue, please contact customer service for assistance:

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. 

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal