I don't have a mobile phone! I can't log in, WHY?

nsbrokenheart
New Community Member

I'm trying to log into my account and it keeps asking me for a mobile number. It used to have a "later" option thre, but no longeer. I don't have a mobile number. How do I get past this????

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@nsbrokenheart 

 

You would need to add a mobile phone number once you are back into your account.
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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