Encountering Error when adding New Users

[jeddltr]

Hi, 

im trying to add a restricted user to my business account,

however, i keep on getting "sorry cannot process your request" error every time.

Last time i checked, my paypal account doesnt have issues.

hoping you can help me on this?

[PayPal_JonK]

Hello @jeddltr,

Thanks for reaching out! It almost sounds like this is more of a browser issue than an account issue. Have you tried clearing your cache, cookies, and browsing history? Sometimes that'll do the trick. If not, double check everything you're selecting - there may be a little red asterisk next to something that may need to be checked / not checked. 

Good luck!!

 - Jon K

[jeddltr]

Hi JonK,

Ive been trying to switch between browsers and doing clear cache all the time yet the problem persists.

Can you help check my account if there are any issues?

I made to to fill out all the required fields.

Please help me on this.

Thanks