Donate Button Shows My E-mail To Donor?

kmblock
New Community Member

I added a Donate button to my website.  When a viewer presses Donate, it takes them to a PayPal page where they can log-in if they have a PayPal account.  However the userid field, where they should enter their userid, displays my e-mail.  I do not want them seeing my e-mail address.  Also, this field should be blank, otherwise it is confusing to the donor.  How can I get this to be a blank field?  Thanks.

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1 REPLY 1

PayPal_Bivens
PayPal Employee
PayPal Employee

Hello kmblock,

 

If you are clicking on your own button from your computer it will populate your email address or user ID for logging in just as it may when you go to PayPal.com to access your account, your customer's will not see this, but rather their own information should popoulate to login.  If you were to clear your cache and cookies this would render that field blank if you were to go through your own checkout again. 

 

Hope this helps!

JMB

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