donate button not working from cellphone connection

Caroline802
New Community Member

 my friend had trouble making a donation through our PayPal link so I went and tried it as well (from iPhone). It is not working correctly. Here’s a screenshot of what comes up as soon as I click the link to donate on our website. Can you please get on this ASAP? This will definitely be holding up donations from anybody, Mexicans, gringos. It is important to have it working from mobile phones as that is a quick easy way for people to donate. If they have to go log into the computer, impatient people aren’t going to do it. Like myself…

 
Login to Me Too
1 REPLY 1

PayPal_Marina
Moderator
Moderator

Hi @Caroline802,

 

Welcome to PayPal's Community Forum! I'm sorry for the inconvenience you've experienced with your donation button. I'd recommend contacting our Merchant Technical Support team for further assistance. Just click "Contact us" at the bottom of the page and you can log in with PayPal to create a ticket.

 

I hope this is resolved for you quickly!

 

- Marina

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.