ebay item paid via paypal now buyer is sending courier, seller protection?

[lou344]

I'm worried about an item I've just sold on ebay, an expensive sofa that was listed as collection only. The buyer has paid via Paypal rather than cash on collection and is now arranging a courier to collect. I prefer cash on collection so the buyer can inspect the item before parting with money but because this is different and a lot of money I'm now a bit worried.

The sofa is in great condition but what if the buyer raises a dispute and says it was damaged upon arrival or worse still, that they never received it? I will have no tracking evidence. 

Please can someone discuss my rights as a seller and my options?

Much appreciated!

[kernowlass]

@lou344 

CHECK ITS NOT THIS SCAM.
They may buy on Ebay but they use an anonymous or hijacked Ebay account and do not have a Paypal account so they can't use Ebay checkout.

They encourage you to accept a direct Paypal payment.
No funds or activity of the transaction shows in your Paypal account and any emails may go into your junk/spam folders.

They don't quibble on cost and may also say they can't view the item as they are disabled or working abroad or sending as a gift to a family member but they will arrange a shipping agent or courier to collect it.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.

The fake paypal email will tell you that the buyer has paid for the item + shipping costs but you must send those shipping costs to the courier/ shipping agent via another payment processor than Paypal or by providing some vouchers or tokens before the funds are released to you.
They are not interested in the item, they just want that couriers/shipping funds and you will never see money in your paypal balance.


Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal NEVER expect you to use a rival money transfer service eg Moneygram, Western Union, Bank Transfer or any sort of gift token or voucher.
There is no seller protection on paypal for any type of item that is collected by the buyer.

Delete any emails and ignore the scammers.