How do I add 'Seller Protection' to our account. We sell digital licences and constantly have issues with buyers either cancelling their credit card (for whatever reason) or disputing the transaction. Even when I show proof of their licence and that they have used it, the dispute ALWAYS goes in the buyers favour. This then makes for frustrating times in asking the buyer to repay us the money back (plus fees!).
are you aware of any successful methods of digital delivery proof? I tried talking to paypal about this and the impression that I got was that they dont know, or they wont say, or even worse they claim to cover digital goods but really dont.
I am in the same situation as you are. Here is what I know.
I called paypal and talked to an agent, he was nice but he did not know how to prove digital delivery (he did not say he did not know, but could not provide me with an answer, aka he didnt know but didnt want to admit it)
I had a few issues with chargebacks (most of them relating to a foreign scammer), on issue #1 paypal said they do not cover intangibles (what you and I sell), on issue #2 paypal said I didnt show enough proof of digital delivery. So make up your mind paypal, do you cover intangibles or not?
thats what I know, if you have any info you want to share please post it.
